Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us via email, phone or live chat and we'll guide you through verification, payments, bonus queries and app problems. Fast responses during business hours and 24/7 options for urgent matters. Live chat and call-backs available where eligible, and escalation routes for account disputes.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email) |
| General enquiries | [email protected] (Account and billing) |
| Affiliate enquiries | [email protected] (Partnerships) |
| Payments | [email protected] (Deposits & withdrawals) |
| Privacy | [email protected] (Data enquiries) |
| Phone | +61 2 9473 5218 (AU local line) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or situations requiring documents. Please include a clear subject line and current contact details to avoid delays. Attach any supporting files and state your account ID or reference number so we can process your request quickly. This helps us resolve matters faster.
Submit your enquiry
Response Time
Support requests are usually answered within one business day. For simple queries you’ll often get a response the same day; complex issues that need verification or third-party input may take longer depending on their nature. If you need faster help, use live chat for immediate assistance during support hours. Email responses can take up to a few business days in rare cases.
Feedback
Have a suggestion, bug report or idea? Send it through the feedback form or live chat and we'll review it carefully. Your input helps us refine features, fix issues and improve the overall user experience. Thanks for taking the time to tell us what you think - we read every message and act on the most useful ideas.