Safer Gambling

We take player welfare seriously and we commit to safe, responsible play under AussieBT Responsible Gambling. Our aim is to give clear controls and practical tools so customers can manage activity, set sensible limits and step away when needed. We support straightforward choices: set limits, take breaks, and reach professional help. This page explains the protections we provide, how to use the available controls, how to spot risky behaviour, and where to find support. Use these tools in your account at any time to keep play within personal limits.

Player protection principles

Clear limits and transparent rules protect account holders. We provide tools to control spending and time. Consent and age checks are enforced at registration. Responsible play means knowing limits and using the controls available in account settings.

Tools to manage gambling activity

Deposit limits

Set daily, weekly or monthly deposit caps in your account. Limits take effect instantly and can be lowered at any time. Increasing a limit may require a cooling period before it becomes active.

Loss and wager limits

Apply loss limits to restrict total money lost over a chosen period. Wager limits restrict stake size across sessions. Both tools are available in the responsible gambling section of the account.

Session time and play timers

Enable session reminders and automatic logout after a set time. Timers alert you when a session reaches a chosen length so you can pause or stop play.

Self-exclusion and cool-off

Choose short-term cool-off (days or weeks) or longer self-exclusion (months to permanent). Self-exclusion blocks access to the account and can be set from account controls. Support options are offered when exclusions end.

Recognising signs of problematic behaviour

Frequent chasing of losses, borrowing money to continue play, hiding activity, or neglecting responsibilities are common indicators. Sudden changes in deposit frequency or increasing stake sizes are warning signs. Early recognition helps prevent escalation.

Guidance for staying in control

Set pre-defined limits before play starts. Use deposit and time controls together. Avoid gambling when under stress, tired or using substances. Keep a clear budget and treat gambling as spending, not income. Regularly review account statements and limit histories.

Access to professional help and support organisations

Contact local support services for confidential help. For Australia, use the National Gambling Helpline on 1800 858 858 and Gambling Help Online for web chat and resources. Reach out to family, GPs or local counsellors for guidance.

Contact and further help

If you need assistance setting limits or using a tool, contact our support team via the Help area in your account. We will point you to available controls and local support organisations to ensure safe play under AussieBT Responsible Gambling.